Frequently Asked Questions

How much does it cost and how can I pay?

Pricing information is available here.

What media files do you support?

We support almost all media file types (audio and video), including aac, aif, m4a, mov, mp3, mp4, wav, wma, and many more.

Is there any media size or length limitation?

It depends. Currently, our Free plan allows only a limited media length. Paid plans provide a variety of recording length. See the different options for more details.

How accurate is the transcription?

The better quality the audio the better the transcription will be. Things that impact the accuracy of the transcription are:

  • Clarity of the speech
  • Background noise
  • Cross talk or multiple speakers at the same time

We use the best speech technology available today, but know that we cannot be the best at every use case. Best to give us a try and see if our system works for your use case.

Do we support speaker segmentation?

Yes, VOYZ.ES provides speaker segmentation.

What are the limitations of the free plan?

Our free plan is currently limited to 10 minutes per media and comes with standard transcription quality. For longer files, higher transcription quality and private media documents, see our pricing page.

What is the difference between private, limited and public media documents?

Public media documents are visible to every registered user. Private media documents are only accessible to you. Limited visibility means that documents can be shared by exchanging a link (URL). Private and limited documents are not indexed by search engines.

How can I talk to a VOYZ.ES representative?

You can contact our support at